Help & Support


FAQs

Float Tank Therapy FAQs

Virtual 360° tour

Floating is an amazing experience, but we are sure you have some questions on what to expect. If it's not answered here or in our FAQ page then please ask us and we'll get on it!


You have total control over your comfort. You can leave the light on. You can leave the door to the float pod open, and you can exit the room whenever you like.


All amenities, including basic hair products, body wash, towels, robes, and hair dryers, are provided. If you require a hair brush or specific hair or body products, please bring your own.

A bathing suit is also totally optional – most people float nude as all rooms are private and you float solo.


Some people do fall asleep safely in the relaxing world of a float pod. Because of the high salt content, you will float whether you’re awake or asleep. You float on your back, and your nose and mouth are always well above the water line.


We recommend waiting at least one week to let your colour fully set. We don’t want the salt affecting the colour, or your colour bleeding into the water. If the colour is not rinsing out when you shower, it’s usually fine to float.

Thi


Though our pods are very spacious, they’re only meant for a single person to fully stretch out.


It’s 35 degrees Celsius, which is the same temperature as the surface of your skin. It’s neither warm nor cold, but rather very neutral


The 500kgs of Epsom salt dissolved in the salt solution of the float pod which creates the effortless part of floating. No matter your size, when you recline into the warm water, your body will float like a cork. EVERYONE floats.

The high concentration of salt creates a very hostile environment for all sorts of germs and bacteria. More importantly, the water is run through a filtration and purification process 4 times. Each system utilizes a large pool filter, hydrogen peroxide, an oxygen filtration system and ultra-violet sterilizer.


Before you float, you take a quick shower to remove body oils and products. After, you shower to remove the salty residue from your skin and hair.


The salt water can sting wounds, so we provide packets of petroleum jelly in each room to cover any problem areas. But if this is a open wound we suggest not floating until its healed.

Ideally, don’t shave at least 8 hours before your float. The salty water can be irritating or itchy if you do.


We ask that you don’t float whilst menstruating


faqs

Infrared Therapy FAQs

Virtual 360° tour

We deeply care about you and your body needs. We spend a lot of time understanding your needs so you use the best therapies.

faqs

Oxygen Therapy FAQs

Virtual 360° tour

We deeply care about you and your body needs. We spend a lot of time understanding your needs so you use the best therapies.




If you have had a cold, you may still have some inflammation in your ear canal and we recommend to wait a few days before entering the chamber to ensure there is no discomfort.


You may feel a slight popping as the pressure in the chamber increase (similar to being on a plane). There should however not be painful. If you are feeling discomfort simply let us know and we can reduce the pressure or exit you from the chamber.

faqs

Cryotherapy FAQs

Virtual 360° tour

We deeply care about you and your body needs. We spend a lot of time understanding your needs so you use the best therapies.

faqs

Lymphatic Drainage FAQs

Virtual 360° tour

We deeply care about you and your body needs. We spend a lot of time understanding your needs so you use the best therapies.

faqs

Body Composition Analysis - FAQs

Virtual 360° tour

We are sure you have some questions!


You are provided with a print out of your results at the end of your scan. This will also be automatically uploaded to the Evolve App so you can download at any time, and also review additional scans to track your progress.

 


Check our How to Prepare tips below!

faqs

Massage FAQs

Virtual 360° tour

If you have a question about your massage, please check here - or ask and we'll be in touch!


We are able to offer a specific Pregnancy massage, and your therapist will be trained to do so.

We are not able to offer massage during the first trimester (up to 12 weeks). However we can massage from 12 weeks to 38 weeks.

Please note that Manual Lymphatic Drainage massage is not available if you are pregnant.


You will feel better after your treatment. Massage does not need to be deep and heavy to make an impact and reduce any pain or discomfort you may be feeling. Chatting with your therapist prior to your session is recommended to ensure they know your session goals.


Large captivating sentence that shows unique selling proposition


Yes. All our therapists are registered, training and have appropriate insurances. You are in good hands!


Yes, we do request that underwear remains on during your treatment. Should a therapist need to access points covered by a bra, then they will discuss this specifically with you during your session to gain consent.

faqs